Privacy Policy

Last updated: 27 July 2026

MySociety AI ("we", "us", "our") provides an AI-powered community management platform for residential societies, including a WhatsApp-based assistant. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Contact information: your name, phone number, flat/unit number, and email address, as provided by you or your residents' association.
• Messages: messages you send to the society's WhatsApp number (complaints, queries, requests) and our responses, processed to provide the service.
• Society records: accounting entries, maintenance dues, notices, and complaint logs shared with us by your residents' association for the purpose of management and transparency.
• Technical data: message timestamps and delivery status.

2. How We Use Information

• To respond to your queries and complaints via WhatsApp and other channels.
• To send society notices, dues reminders, and service updates.
• To provide financial transparency reports and anomaly detection to your residents' association.
• To improve service quality and maintain security.

We do not sell personal data. We do not use your messages for advertising.

3. WhatsApp

Our WhatsApp assistant is operated using the WhatsApp Business Platform provided by Meta Platforms, Inc. When you message the society's WhatsApp number, your messages are processed by Meta in accordance with the WhatsApp Privacy Policy, and by us to provide the service. By messaging the number, you consent to receive service-related replies. You can opt out of non-essential notifications at any time by replying STOP.

4. Sharing

We share data only with: (a) your residents' association / managing committee, which is the data controller for society records; (b) service providers strictly necessary to operate the platform (e.g. cloud hosting, WhatsApp Business Platform); and (c) authorities where required by law.

5. Data Retention

Message logs and society records are retained for as long as needed to provide the service to your residents' association, or as required by applicable accounting and legal requirements, after which they are deleted or anonymized.

6. Security

Data is stored on access-controlled servers, encrypted in transit, with role-based access limited to authorized personnel.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at hello@mysocietyai.com. Where your data is held on behalf of your residents' association, we will coordinate with them to fulfil your request.

8. Children

The service is intended for adult residents and society administrators. We do not knowingly collect data from children under 18.

9. Changes

We may update this policy from time to time. The latest version will always be available at this page.

10. Contact

MySociety AI
Email: hello@mysocietyai.com